Research of the influence of socio-economic conditions of work on results of business operations of hotel enterprises

Vujović, Slavoljub and Vukadinović, Predrag and Vujić, Nenad and Mihailović, Branko and Miletić, Ljiljana (2019) Research of the influence of socio-economic conditions of work on results of business operations of hotel enterprises. In: Science and innovation: collection of scientific articles. Shioda GmbH, Steyr, Austria, pp. 104-123. ISBN 978-3-953794-29-6

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Abstract

The aim of the research is to examine the correlation between the socioeconomic variables of employees (gender, age, level of education, monthly personal income of respondents and monthly personal income of the respondent household, number of members in the household and number of household members who generate income) and opinion of the respondents on the influence of the activities of the presumed on their work and the work of other employees in their hotel, opinions on the satisfaction of dense services, and opinions on the rational use of natural resources by their hotel companies. A total of 205 respondents participated in the survey, out of which 17 questionnaires did not meet the criteria for further analysis, while 188 questionnaires were further analyzed, 120 of them (63.8%) male and 68 respondents (36.2%) female sex. The T-test shows that respondents have different opinions about the services provided to guests and whether they meet their expectations. Namely, men are more satisfied than women in terms of the opinion that guests are satisfied with their work. Also, the obtained results show that more educated men with higher personal monthly income consider that their hotel has a good image of guests, partners and the public, but other groups of respondents. On the basis of the obtained results, it is concluded that the linear combination of predictors used is shown to be significant for predicting all the dependent variables that were examined by the respondents' opinion.

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