Enhancing Visitor Experience and Work Efficiency Through the Digitization of Cultural Heritage in Museums

Masliković, Dejan and Novaković, Nevena (2025) Enhancing Visitor Experience and Work Efficiency Through the Digitization of Cultural Heritage in Museums. Rad muzeja Vojvodine (67). pp. 115-120. ISSN 1450-6696

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Abstract

The digitization of cultural heritage in museums has revolutionized the way museums operate, manage collections, and engage with visitors. This article explores the impact of digitization on museum work, focusing on how digital technologies can enhance the efficiency of curatorial processes, improve conservation efforts, and foster collaboration . It also examines how digitization transforms the visitor experience by offering personalized, acces­ sible, and interactive content through virtual tours, augmented reality, and multimedia displays. Furth article discusses the essential skills required by museum employees, including digital literacy, data m and technical expertise in areas such as 3D imaging and user experience design. The paper also highligh of equipment necessary for successful digitization, such as scanning tools, digital storage solutions, and display systems. By integrating these technologies, museums can improve operational workflows, ex global reach, and provide engaging, educational experiences for diverse audiences.

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