Administrative simplification in the Western Balkans: cases of Croatia and Serbia

Pistan, Carna and Milenković, Marko (2021) Administrative simplification in the Western Balkans: cases of Croatia and Serbia. DPCE Online, 47 (2). pp. 2061-2089. ISSN 2037-6677

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Abstract

This article focuses on administrative reforms in two countries of the Western Balkans – Croatia and Serbia – within the context of democratization and Europeanization processes. It explores, in particular, the administrative simplification measurdes and regulatory reforms that have been undertaken by the two countries in order to reduce administrative burdens on both businesses and citizens, and improve public governance and regulatory quality. In this article, particular attention is given to the progress reached by Croatia and Serbia in establishing the one stop shop principle and e-Government services. The main aim of the article is to verify the impact of the EU integration on administrative simplification measures, especially in the areas of administrative procedure and relationships between public administration and citizens.

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