Navigating challenges: a descriptive analysis of crises restrictions on hospitality sector

Vujović, Slavoljub and Mihajlović, Gordana and Vujko, Aleksandra and Vujić, Nenad (2026) Navigating challenges: a descriptive analysis of crises restrictions on hospitality sector. Вестник Нижегородского университета им, 81 (1). pp. 227-239.

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Abstract

The COVID-19 pandemic has profoundly trans- formed various sectors across the globe, with the hospitality industry being one of the hardest hit. In Belgrade, as in many other cities, the imposition of health measures aimed at curbing the virus's spread necessitated immediate and significant changes in operational practices within hotels, restaurants, and other hospitality venues. The initial response of the hospitality sector in Belgrade to COVID-19 measures involved a comprehensive overhaul of operational practices, primarily focused on health and safety protocols. To align with governmentregulations, businesses swiftly adopted enhanced sanitization procedures, which included frequent disinfection of high-touch areas such as doorknobs, elevators, and dining surfaces. For example, lead- ing hotels in Belgrade implemented rigorous clean- ing schedules, employing specialized cleaning agents and technologies, such as electrostatic sprayers, to ensure a thorough sanitization of their premises. Furthermore, social distancing measures were instituted, with restaurants reconfiguring seat- ing arrangements to maintain physical distance be- tween guests. Some establishments even introduced digital menus accessed via QR codes to minimize contact.

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